Information

Contacts

Learning Technology Help Desk: Telephone 08 8309 3500: Option 3; Email Learning.Technology799@schools.sa.edu.au; Opening Hours8:00am - 4:00pm, Monday - Friday

Help Desk

Learning Technology Help Desk

The Learning Technology team provides technical support to OAC students and their parents/supervisors to assist them with using our technology and services.

The Help desk is contactable by Email, Telephone, or with the web form at the bottom of this page.

For urgent issues such as accessing a lesson, please call the help desk. For other issues please e-mail or use the web form on this page to contact Learning Technology.

You will find the telephone number and email address on the sidebar on this page under contacts. When sending us an email please make the subject a brief description of the problem, and in the body of the email include as much detail as you can as well as the names and ID numbers of affected students. If you can also please indicate if this relates to any other recent requests.

If you are on campus, please go to the Student Services building to contact a Learning Technology Officer.

Helpsheets

Helpsheets are available to assist you with using our technology.

General computing information

Displays - High contrast light and dark modes (PDF - 126 KB)
Keyboard - Changing keyboard types (PDF - 119 KB)
PC - Restart (PDF - 118 KB)
Sound - Troubleshooting common issues (PDF - 529 KB)
Web - Pages not loading as expected (PDF - 119 KB)

Adobe Creative Cloud, EdPass, Education Perfect, E-mail, Microsoft 365, Minecraft and Teams

EdPass - Logging in (hub and spoke details) (PDF - 2 MB)
Adobe - Signing into and downloading Adobe applications (PDF - 181 KB)
Education Perfect (EP) - Access (PDF - 122 KB)
Minecraft - Getting started (PDF - 628 KB)

Microsoft 365

Office - Download, install and activate via EdPass (PDF - 264 KB)
Office - Immersive Reader (PDF - 180 KB)
OneDrive - Signing in and syncing files (PDF - 200 KB)
Outlook - Access e-mail (PDF - 1.6 MB)

Microsoft Teams

Teams - Stuck in lobby (PDF - 211 KB)
Teams - Troubleshooting common issues (PDF - 243 KB)

Daymap

Students

Accessing the student portal (PDF - 327 KB)
Using student portal features (PDF - 291 KB)

Parents and school coordinators

Accessing the parent portal (PDF - 196 KB)
Using parent portal features (PDF - 239 KB)

Edpuzzle, Google, Noteflight Learn and Read&Write

Google Classroom

Accessing the environment (PDF - 137 KB)
Assignments and Feedback (PDF - 1.2 MB)
Google Apps Basics (PDF - 2.9 MB)
Google Docs - Voice typing text to speech (PDF - 106 KB)
Issues installing Chrome plugins, joining Classroom classes, or opening Google Forms (PDF - 147 KB)
Joining a class (PDF - 597 KB)

Learning systems that login and interface with Google

Edpuzzle (PDF - 164 KB)
Noteflight Learn (PDF - 118 KB)
Read&Write for Chrome (PDF - 466 KB)

Grammarly

Installing and accessing Grammarly (PDF - 322 KB)
Detecting plagiarism and similarity (PDF - 293 KB)

Moodle

Accessing Moodle, and Creating and Activating a Moodle Account (PDF - 541 KB)

Webex

Join a Session (PDF - 235 KB)
Fixing Audio Issues (PDF - 104 KB)
Hanging on Setting up Webex Training (PDF - 129 KB)
Error Setup was unsuccessful error 23 (PDF - 109 KB)
Viewing Lesson Recordings (PDF - 462 KB)

School of the Air (Port Augusta)

OneNote & Teams (Finding & Joining Classes & Schoolwork)

Webex (Joining Online Face-to-Face Classes)

Brother Printer (Setup, Printing, Scanning, Troubleshooting)

Internet Browser

Misc (iPad)

iPad - Making Photo Files Easier to Use (Change HEIC to JPEG)

Support Request

Please tell us your name

If you are a current student, please tell us your OAC Student ID

Please give a brief statement of your problem

Please give as much detail as you can on your problem

Please tell us you e-mail address

Can you please let us know if this relates to a current or recent request to us?

Last updated: 18 October 2024